AION 2 Account Restrictions: Why Accounts Get Restricted

This page explains why NCSoft restricts accounts in the game, how its restriction notices are published, what the rules mean for an ordinary player (especially anyone tempted to buy in-game currency from a third party), and what NCSoft does and doesn’t say about appeals. It is based on NCSoft’s official notices on Steam, checked on November 1, 2026. It names no players, and neither do the notices.

What does NCSoft restrict AION 2 accounts for?

Every restriction notice uses the same wording. NCSoft says it monitors in-game activity and the overall service environment, and that it acted against accounts found to violate its Operation Policy in two areas:

• Botting and gold farming: using macros, bots or other unauthorized programs, plus organized play patterns consistent with gold farming or real-money trading (RMT).
• Economy abuse: abnormal trading patterns that disrupt the game economy.

The reason line in each notice points to the Sanctions Table in the Operation Policy, citing Gold Farming / Bot Operations, Use of Unauthorized Programs and Real-Money Trading (RMT). This page doesn’t summarize that policy; read it on NC’s site if you want the full rules.

Two reassurances appear in every notice. NCSoft says restrictions are only applied after review, in line with the Operation Policy, and that normal play, including long grinding sessions, is not affected. Playing for hours is not, by itself, what these notices describe.

How are the restriction notices published?

NCSoft posts a short notice on Steam after each wave. Each one repeats the explanation above and ends with a details block: the date and time of the action, the number of accounts restricted and the reason. No names, servers, Legions or regions are listed. These are the eight notices published so far:

Notice published	Action taken	Accounts restricted
October 11	October 10, 23:00 PDT / October 11, 08:00 CEST	4,996
October 13	October 12, 23:00 PDT / October 13, 08:00 CEST	10,000
October 14	October 14, 00:00 PDT / 09:00 CEST	9,422
October 16	October 15, 22:00 PDT / October 16, 07:00 CEST	7,933
October 17	October 16, 21:00 PDT / October 17, 06:00 CEST	10,326
October 21	October 20, 18:00 PDT / October 21, 03:00 CEST	15,380
October 24	October 23, 17:00 PDT / October 24, 02:00 CEST	12,586
October 29	October 28, 20:00 PDT / October 29, 04:00 CET	4,651
Total		75,294

The total is our sum of the eight notices; NCSoft doesn’t publish a running count. The waves came every few days, the largest on October 20 (PDT) and the smallest on October 28 (PDT). The counts don’t tell you how many people break the rules overall, only how many accounts each review round acted on.

The notices also match what NCSoft said it would do. Its October 4 warning reserved the right to disclose information about disciplinary actions, and the regular restriction posts started a week later.

Why is buying Kinah or Quna from a third party risky?

On October 4, the day before the global launch, NCSoft posted a blunt warning about illicit currency. It says it is monitoring purchases from third-party sources, that buying Kinah or Quna from unauthorized parties is strictly against its Terms of Service, and that this will be met with consequences up to and including termination of access to the game. The post ends with: “Consider this your first and only warning.”

For an ordinary player, the point is that the buyer is the one being warned, not only the seller. Real-money trading also appears by name in the reason line of every restriction notice. In other words, the account that receives the currency is at risk. NCSoft’s own giveaways, such as login rewards and Twitch Drops, are collected on our codes and free rewards page.

One naming detail trips people up: the warning spells the in-game currency Kinah, while patch notes and shop notices spell it Kina. If you want to trade inside the rules, NCSoft’s Launch FAQ says its optional membership is what gives access to the player-driven economy and currency exchanges; the platform FAQ covers that membership.

What is a temporary security lock?

A security lock is a separate measure that the notices mention every time. NCSoft says it temporarily locks a small number of accounts as a precaution when it detects access from a device or connection that poses a potential security risk, such as a possible account compromise.

NCSoft is explicit that a lock is not a penalty. It exists to protect your account and items until the situation can be verified, and Customer Support can restore access. Because locks are tied to unusual devices or connections, they can affect players who did nothing wrong; only Support can say which measure applies to a given account.

Can you appeal a restriction?

Yes, through Customer Support. Each notice says that if your account was restricted or locked and you believe it was a mistake, you should submit a ticket at help.plaync.com as soon as possible, and that every request is reviewed individually.

That is the full extent of what NCSoft has published about appeals. The notices don’t say how long a review takes, what information to include, or what happens to items and purchases on an account that is cleared.

What else limits trading or accounts?

A few rule changes in recent patch notes are easy to confuse with a restriction:

• Market listing limits. The October 13 (PDT) / October 14 (CEST) patch added a system that restricts listing gathering materials on the Market based on gameplay history. The October 20 (PDT) / October 21 (CEST) patch adjusted it so some previously restricted players can trade normally while others stay restricted. This affects listings, not your whole account.
• Character deletion. The October 27 (PDT) / October 28 (CET) patch raised the deletion waiting period from one day to seven to prevent abuse of repeated character deletion and creation. Our servers and factions guide explains why that matters if you want to start over elsewhere.
• Gathering caps. The same patch limits gathering to 1,000 times per server per day and raises the minimum Gathering level from 10 to 45. The notes give no reason, so don’t read a cap as a penalty.

Disciplinary history can also follow you into queues. When NCSoft described its queue policy after the September Launch Scale Test, it said priority queue access is a privilege and may be revoked for accounts with disciplinary action or accounts suspected of violating the Terms of Service.

What do players often get wrong?

• Reading a count as a list. The notices give numbers only, so nobody can check a specific name against them.
• Treating a lock as a ban. NCSoft calls a security lock a precaution, not a penalty.
• Thinking only sellers are at risk. The October 4 warning is about buying.
• Confusing a Market listing limit with an account restriction. The gathering-material listing system is separate, and the October 20 (PDT) / October 21 (CEST) patch eased it for some players.

What hasn’t been announced?

• Whether these restrictions are temporary or permanent, or how long they last.
• Any breakdown by region, server or violation type.
• How many appeals succeed, or how long reviews take.
• Whether NCSoft will keep posting counts on a regular schedule.